Service Desk Analyst – Information Services
• Be the first port of call for all of the SDHB’s Information System enquiries and issues
• Showcase your exceptional customer service skills
• Support critical applications to make a real difference to the health of our region
Do you like the sound of a Service Desk role that makes a real difference to the health of our region? Support a wide variety of applications and devices, often in areas of critical need to our medical staff.
Here at Southern DHB we’re working very hard to provide high quality health and disability services so we’re highly focused on bringing in the right people with the appropriate experience and skills, to turn our goals into reality.
About the Role – what’s in it for me?
As the first port of call for all Information Systems (IS) related enquires/ issues for our internal customers, our Service Desk Analysts provide a fundamental service to the DHB. Our reality is, if our systems don’t work, we don’t work, so it starts and ends with the support of our IS team, as one of the critical support functions.
Based in Invercargill’s Southland Hospital, you will be responsible for receiving, prioritising, documenting, and actively resolving end user help requests.
The support you provide will be on the phone and in-person, with hands-on help from the desktop level through to initial troubleshooting of some server-based issues. Problem resolution can involve troubleshooting and diagnosis, installation and configuring of systems using help request tracking tools to log staffing needs.
- Ideally you’ll bring the following skills and experience; A tertiary qualification in Information Technology and/or a minimum of two years relevant experience
- Knowledge of basic computer concepts, desktop and server operating systems, including Windows 7, Windows 10 and Windows 2008 Server, Windows 2012 Server, and general networking
- Outstanding customer services skills
- Great communication, happy to use non-technical language
- Self-motivation, you’ll be able to complete user requests in a timely manner, think outside the square and conduct further research using your natural attention to detail
This role is varied and interesting and supports an extremely wide variety of applications and devices, often in areas of critical need to our medical staff. To be effective you’ll need to be comfortable adapting to new technology and new situations.
The majority of hours worked will be Monday to Friday, with a rostered, on call component spread amongst the team. A full, clean, drivers licence will be advantageous.
Closing Date: Sunday 29th November 2020
For further information please contact Sarah Burgess, Recruitment Advisor – Corporate Directorate on 03 470 9021