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Position Title: Service Desk Analysts – Information Services
Location: Otago
FTE (Hours): Permanent, 1.0 FTE
Date Posted: 11/01/2018
Application Closing Date: 25/01/2018 11PM
Job #: 055437
Position Description View Current Position Description

Service Desk Analysts – Information Services

Dunedin Hospital


  • Permanent, 1 FTE (40 Hours per week)
  • Are you known for your extraordinary customer service?
  • Then we need you here!


Here at Southern DHB, we’re undergoing significant transformation, as we work towards the goal of becoming a clinically and financially sustainable organisation, supporting our district.  We’re working very hard to provide high quality health and disability services so we’re highly focused on bringing in the right people with the appropriate experience and skills, to turn our goals into reality.


As the first port of call for all Information Systems (IS) related enquires/ issues for our internal customers, our Service Desk Analysts provide a fundamental service to the DHB.  We’re currently seeking further fulltime/permanent staff, to resource our Service Desk, as we continue to deliver the best possible services to the organisation.  Our reality is, if our systems don’t work, we don’t work, so it starts and ends with the support of our IS team, as one of the critical support functions.


In this role you will be responsible for receiving, prioritising, documenting, and actively resolving end user help requests.  The support you provide will be on the phone and in-person, with hands-on help from the desktop level through to initial troubleshooting of some server-based issues.  Problem resolution can involve troubleshooting and diagnosis, installation and configuring of systems using help request tracking tools to log staffing needs.


Ideally with a tertiary qualification in Information Technology and/or a minimum of two years relevant experience, you’ll have knowledge of basic computer concepts, desktop and server operating systems, including Windows 7 and Windows 2008 Server and general networking.


Your customer services skills will be outstanding, you’ll be a great communicator, and happy to use non-technical language.   Being self-motivated, you’ll be able to complete user requests in a timely manner, think outside the square and conduct further research using your natural attention to detail.

This role is varied and interesting and supports an extremely wide variety of applications and devices, often in areas of critical need to our medical staff.  To be effective you’ll need to be comfortable adapting to new technology and new situations.


The majority of hours worked will be Monday to Friday, with a rostered, on call component spread amongst the team.  A full, clean, drivers licence will be advantageous.


Closing Date: Thursday, 25 January 2018


For further information please contact Tamara Hannagan, Recruitment Advisor – Corporate. Phone: (03) 470 9696 or Email:

How to Apply  
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