Administration Officer – Outpatients and ward 4B
Here at the Southern DHB the highest possible levels of patient care and service lie at the heart of our mission. Integral to this is a commitment to achieving excellent clinical and commercial outcomes based on quality service delivery.
In order to continue providing a high standard of care at the beginning of the patient journey, we require an enthusiastic, flexible, person with a can do attitude to help us cover high levels of activity on an as and when required basis.
Our Outpatients Department are a team through and through, and this role plays an essential role in ensuring the successful provision of patient centred care by fostering a welcoming environment for patients right from the get go. As an Administration Officer, you will be carrying out a wide range of administrative and reception duties and providing essential support for other staff members within the team. Your main duties will include data base entry such as preparing the referrals to send to clinicians for triaging. Customer service in many forms, notification to patients they have been accepted for appointment, making appointments, answering phone calls and reception cover, always ensuring that the patients are given key information
You must be a team player with very good communication skills, who understands and appreciates the need for attention to detail. You must also be comfortable interacting with a variety of people and attending to issues that arise – usually at the same time! We ask that in your application you demonstrate how your previous work experience in administration and/or customer service roles has honed your ability to prioritise and juggle tasks, within demanding timeframes.
Excellent computer skills are essential and database experience using iPM is preferred (and cardio-base would be amazing) but full training will be given to the successful applicant to ensure that you are comfortable and confident with our systems.
The salary range for this position is based on the PSA Collective Agreement Clerical Scale 3 ($36,239 - $42,740) pro rata, and will be based on experience and skills.
Closing Date: Friday 15 February 2019
For further information please contact Jeanie Winter, Recruitment Advisor – Surgical Services & Radiology Directorate Phone: (03) 470 9571 or Email: firstname.lastname@example.org