Great King Street
Private Bag 1921
Telephone: (03) 474 0999
Dunedin Hospital - A-Z
See also helpful patient information.
Accommodation / Te Whare Whānau
Information pamphlets are found at the Enquiries Desk, Dunedin Hospital and on the wards at Wakari Hospital. Hospital social workers are available to assist.
Te Whare Whānau provide accommodation for up to two whānau of critically ill patients at Dunedin Hospital.
- Contact the Maori Health Liaison Service, telephone:
(03) 474 0999 extn 58649.
If you have cold or flu symptoms or other infectious illness, i.e. chicken pox or measles, please telephone:
- Dunedin Admissions Office: (03) 470 9322 - Mon-Fri 8:00am-5:00pm.
A cafeteria is available for staff and their visitors. It is located on the ground floor in the main hospital building.
Monday-Friday: 8:00am – 7:00pm
Saturday and Sunday: 11:30am – 2:00pm and 4:30 – 7:00pm
Public holidays are the same as the weekend hours.
Available during office hours and emergencies after hours for patients and families.
The Hospital Chapel, ground floor, is always open. Short worship services are on Sunday mornings at 10:00am – morning worship and holy communion.
Compliments and Complaints
The staff of Southern DHB welcome feedback. Contact:
Patient Affairs Office, main foyer, ward block.
‘Tell Us What You Think’ leaflet is available to be completed.
The Dispensary (ground floor main ward block):
Hours: Mon-Fri 6:45am – 6:00pm Weekends: 8:30am – 3:30pm.
Wishbone (ground floor main ward block):
Hours: Mon-Fri 7:30am – 6:30pm Weekends: 10:30am – 5:30pm.
Maori Health Liaison Service - Te Ara Hauora
The Maori Health Unit provides nursing and social support services to Maori and non-Maori patients and their whānau/family.
The kaiawhina (cultural support workers) can be contacted on: (03) 474 0999 extn 58649.
The Dunedin office is located in the Whānau Room, ground floor.
Whānau accommodation is provided at Flat 3, Helensburgh Flats, Wakari Hospital, Helensburgh Rd. Contact the kaiawhina for further information.
- Breakfast: 7:00am – 8:30am
- Lunch: 12:00noon – 1:30pm
- Dinner: 5:15 – 6:30pm
Mobile Shopping Trolley
A mobile shop visits the Dunedin wards to sell snacks, stationery and toiletries between 9:30am – 3:30pm. This is run by a St John hospital hostess. If you wish to have shopping done for you leave a message on the answerphone on extn 58540.
Most Dunedin wards are visited by a paper seller daily with the Otago Daily Times. There is a newspaper honesty box in the main foyer of Dunedin Hospital.
Pick-up / drop-off zones are available outside all hospital entrances where vehicles may pull up and unload/pick up passengers close to the entry. Note these are P5 parking limits.
A drop off area is available on the upper concourse, access from Great King Street, by the ‘Dunedin Hospital Public Entrance, Emergency’ sign. This is a drop off area only as parked cars create congestion and stop movement.
Disability car parks are available on the upper concourse and by the Hospital Entrances on Great King Street and Cumberland Street.
Limited outpatient parking (for appointments only) is available underneath the Oncology and Hospital buildings. Access from Cumberland St, on one-way heading North; leave appointment card on dash.
Metered parking is available in surrounding streets within walking distance. These range from 30 minutes to all day parking limits.
Long-term parking is not available at the hospital but in various car park sites nearby.
Bicycle stands are available by the Oncology Building on the upper concourse; access from Great King Street, by the Dunedin Hospital Public Entrance, Emergency sign.
Adhere to speed limit when on Southern DHB property.
The St John hospital hosts are available Monday-Friday 9:00am – 4:00pm to stay with a patient while a car is being parked.
Car parking is regularly monitored by Security. Please note that vehicles parked in unauthorised parks or in front of fire exits may be clamped or removed at the owner’s expense.
12noon – 5:00pm Mon-Fri: 9:00am – 12noon Saturday.
Delivered to the wards Mon-Fri. Stamped mail can be posted in the main foyer. Stamps can be purchased at the Enquiries Desk.
Security officers patrol the facilities, including car parks on a 24-hour basis.
All entrances except the Emergency Department are locked from 8:00pm – 6:00am. Use the Queen Mary entrance to gain access via the intercom.
Pay phones are available in some areas. The main foyer has coin, card and wheelchair-friendly coin phones.
Access to ward or department office phones is at staff discretion. Dunedin Taxis, City Taxis, Otago Taxis and United Taxis free phones are located in the vehicle concourse entrance off the main foyer on the ground floor.
Wards and Queen Mary are open between 2:00pm – 8:00pm.
The Neonatal Intensive Care Unit, Adult Intensive Care Unit and High Dependency Units have visiting by appointment only.
The Adult Intensive Care Unit has a designated quiet time between 12noon – 2:00pm.
The general 2:00pm – 8:00pm hospital visiting hours are in place to support the provision of safe and effective health care to all patients, while also allowing visitors to spend quality time with family or friends in hospital.
Clearly there will always be exceptions to the 2:00pm - 8:00pm visiting hours for patients who are seriously ill or who have other extenuating circumstances. Please discuss with the clinical nurse / midwife manager, midwife or nurse co-ordinator to arrange visiting at other times.