Educational Resources

Educational Resources

With the growing diversity of the population in New Zealand, health practitioners are experiencing increasing cross-cultural interactions between culturally and linguistically diverse (CALD) migrant and refugee patients from Asian, Middle Eastern, Latin American and African backgrounds, as well as between colleagues in a culturally diverse workplace. Additionally, New Zealand studies show that health practitioners not understanding the nuances of cultural differences impacts on patient outcomes and under-utilization of health services. A CALD culturally competent health workforce is essential to improve access for non-English speaking background clients and their families; providing safe and effective care and for the delivery of high-quality healthcare for culturally diverse peoples.

eCALD® has made available a range of courses and resources to support the New Zealand health workforce to develop CALD cultural competencies on It includes:

  • A suite of “Courses for Working with CALD Patients”. The courses provide practitioners with insights and understandings of how people from cultural backgrounds different from their own respond to health and illness and to health care services; as well as the skills to care for culturally and linguistically diverse (CALD) clients with more confidence. The courses are CME/CNE and MOPS accredited.
  • A suite of "Courses for Working in a Culturally Diverse Workplace". The courses aim to enhance cultural awareness, sensitivity and cross cultural skills for managers, teams and migrant staff.
  • A range of online Cross-Cultural Resources with additional researched cultural topics not covered in the courses for the health workforce to continue to gain knowledge about cultures and culturally appropriate approaches.
  • A range of translated information, publications, migrant and refugee services and a festive calendar
  • Cultural Competence Assessment Tools for self-assessment or organisational assessment.

What are you looking for?

General Information

Online courses/training for staff for working with people from a refugee background

Translated resources-All

Translated resources-Arabic

Health Needs Assessments for people from a refugee and culturally and linguistically diverse background-research and reports

Information for staff working with culturally and linguistically diverse clients

Information for managers wanting to assess the cultural competency of their service

Red Cross

MBIE refugee information

Auckland Regional Public Health Service Refugee Health

If you are after other information or have information you would like to share with the sector, contact us here.