With the growing diversity of the population in New Zealand, health practitioners are experiencing increasing cross-cultural interactions between culturally and linguistically diverse (CALD) migrant and refugee patients from Asian, Middle Eastern, Latin American and African backgrounds, as well as between colleagues in a culturally diverse workplace. Additionally, New Zealand studies show that health practitioners not understanding the nuances of cultural differences impacts on patient outcomes and under-utilization of health services. A CALD culturally competent health workforce is essential to improve access for non-English speaking background clients and their families; providing safe and effective care and for the delivery of high-quality healthcare for culturally diverse peoples.
eCALD® has made available a range of courses and resources to support the New Zealand health workforce to develop CALD cultural competencies on www.eCALD.com. It includes:
- A suite of “Courses for Working with CALD Patients”. The courses provide practitioners with insights and understandings of how people from cultural backgrounds different from their own respond to health and illness and to health care services; as well as the skills to care for culturally and linguistically diverse (CALD) clients with more confidence. The courses are CME/CNE and MOPS accredited.
- A suite of "Courses for Working in a Culturally Diverse Workplace". The courses aim to enhance cultural awareness, sensitivity and cross cultural skills for managers, teams and migrant staff.
- A range of online Cross-Cultural Resources with additional researched cultural topics not covered in the courses for the health workforce to continue to gain knowledge about cultures and culturally appropriate approaches.
- A range of translated information, publications, migrant and refugee services and a festive calendar
- Cultural Competence Assessment Tools for self-assessment or organisational assessment.
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